aw33 Privacy Policy

Introduction & Scope of Policy

aw33 ("we", "our", "platform") operates a safe and reliable online betting and gaming service for users in Bangladesh. This privacy policy ("policy") explains what information is collected about you when you use aw33's website and services, how that information is used, who it may be shared with, and what rights you have.

This policy applies to all visitors to the aw33.bar website, registered members, and anyone using our services. By using our services, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

aw33 is strictly for those aged 21 and above. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

What Information We Collect

aw33 collects two types of information — what you actively provide and what is automatically gathered while you use the service.

2.1 Information You Provide

The following information may be collected from you during account registration and use of services:

• Full name, date of birth, and age verification details
• Valid email address and mobile number
• Address and nationality-related information
• National ID card or passport details for identity verification (as part of KYC verification)
• Financial transaction details — bKash, Nagad, Rocket, or bank account numbers (required for payment processing)
• Messages and information provided when contacting customer support

2.2 Automatically Collected Information

When you use the aw33 platform, certain information may be automatically recorded through technical means:

• Device information: device type, operating system, browser type and version
• IP address and geographic location (approximate)
• Pages visited, links clicked, and time spent on the site
• Data collected through cookies and similar tracking technologies
• Gaming activity logs — betting history, win/loss records, transaction history

Purpose of Information Use

aw33 uses your information only for lawful and specific purposes. Your information is not used for any reason other than those listed below:

• Account Management: Creating, verifying, maintaining, and securing your account.
• Service Delivery: Managing gaming sessions, processing payments, and paying out winnings.
• Age & Identity Verification: To comply with our 21+ rule and to prevent fraudulent activity.
• Customer Support: Resolving your queries and complaints, and providing assistance in both Bengali and English.
• Security & Fraud Prevention: Detecting suspicious activity and maintaining the security of the platform.
• Legal Compliance: Meeting applicable legal obligations and regulations.
• Service Improvement: Analyzing user experience to improve the platform.
• Responsible Gaming: Monitoring playing patterns to provide support and warnings where needed.

Information Sharing & Disclosure

aw33 may share information with specific third parties in limited circumstances and under strict confidentiality conditions:

4.1 Service Provider Partners

Necessary information may be shared with service providers that assist with payment processing (related to bKash, Nagad, Rocket, and bank transfers), technology infrastructure, and fraud prevention. These partners are contractually bound to uphold aw33's privacy standards.

4.2 Game Providers

Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and similar game providers may receive limited session data for system integration purposes, with directly identifiable personal information kept to a minimum.

4.3 Legal Authorities

Disclosure of information may be required in response to court orders, statutory requirements, or legitimate requests from competent authorities. Any such disclosure will always remain within the limits of applicable legal obligations.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity, but the protections of this policy will continue to apply.

Cookies & Tracking Technologies

aw33 uses cookies and similar technologies that help improve your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings — such as language preference and account-related configurations.
• Analytics Cookies: Collect statistics to understand how the site is used. No personal identity is revealed through these.

Most browsers give you the option to control cookies. However, disabling essential cookies may cause some services to not function properly.

Data Protection & Security

aw33 applies industry-standard technical and organizational measures to protect your information. We are known as a safe and reliable platform because we treat data security as a top priority.

• SSL Encryption: All data transmission is encrypted via SSL/TLS protocol, which prevents unauthorized access by third parties.
• Access Controls: Only authorized personnel have access to the information needed for specific tasks.
• Secure Servers: Data is stored in a protected environment and regular security checks are carried out.
• Payment Security: Financial transaction information is protected through additional layers of security.
• Regular Audits: Our security measures are regularly reviewed and updated.

While we are committed to ensuring the highest level of security, we cannot guarantee that any transmission or storage of data over the internet is completely secure. If you become aware of any security issue, please contact us immediately.

Data Retention Period

aw33 retains your personal information for as long as needed to fulfil the purposes for which it was collected. Retention periods are as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• After Account Closure: Certain information may be retained for a defined period to meet legal and statutory requirements.
• Financial Transaction Records: Retained for the period required under financial regulations.
• Cookies & Session Data: Session cookies are deleted when the session ends or the browser is closed; persistent cookies have a pre-set expiry.

Once the defined retention period has passed, your information will be securely deleted or anonymized.

Your Rights

aw33 respects your data protection rights. You have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to have inaccurate or incomplete information corrected.
• Right to Request Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that processing be restricted in certain matters.
• Right to Object: The right to raise an objection to the use of your information for specific purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured digital format.

To exercise these rights, please contact our customer support team. We will respond to your request within a legally compliant timeframe.

Protection of Children & Minors

aw33 services are strictly for those aged 21 and above. We do not intentionally collect personal information from minors.

If we become aware that a minor is using our services or that their information has entered our systems, we will immediately delete that information and close the associated account. If you are aware that a child or minor is using our services, please notify our customer support team.

Third-Party Links & Services

The aw33 platform may have connections to third-party services, particularly payment gateways and game providers. These third parties have their own privacy policies, which govern their own information collection and use.

aw33 is not responsible for the privacy practices of third parties. When direct interaction occurs with bKash, Nagad, Rocket, or banking services during payment processing, the relevant provider's terms and policies will apply.

Responsible Gaming & Use of Information

aw33 takes responsible gaming seriously. Information about your gaming activity may be monitored as part of our responsible gaming policy, with the aim of identifying problematic playing patterns and providing support to users where needed.

This monitoring is not against you — it is for your protection. We are committed to keeping your gaming experience enjoyable and safe. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes & Updates

aw33 reserves the right to revise or update this privacy policy at any time. Changes will be published on this page and the date of change will be updated.

For significant changes, we will endeavour to notify you via your registered email or through a notice on the platform. Continued use of the service after a revised policy has been published will be considered your acceptance of the new policy.

We therefore recommend visiting this page regularly.

Contact Us

For any questions, concerns, or requests regarding this privacy policy, you may contact our customer support team. aw33's support team is available 24/7 and provides assistance in both Bengali and English.

• Email: [email protected]
• Live Chat: Contact us directly through live chat on the platform — available 24/7.

We are always committed to protecting your privacy and strive to properly resolve any concerns.